Careers At Maplewood Computing

Maplewood Computing Ltd. is one of the foremost providers of school administration software and services in Canada. Maplewood Computing Ltd. offers a fast paced working environment in the leading edge educational computer software industry. Since we develop, market, sell, and service all our software products, we require a diversity of skills within our staff.

Our friendly environment encourages self-motivation within a team environment. A comprehensive benefit package is available to all full-time employees.

Please note we will not respond to all applicants, but we will retain your resume on file for 6 months.

Bilingual Technical Support Specialist/ Customer Support (MW-SUP01)

Terms of Employment
Permanent, Full Time, Monday to Friday, 7.5 hours shifts between 8:30am to 7pm.
Location: London, Ontario
Start Date: As soon as possible

Requirements
Education: Completion of college or university.
Experience: Experience an asset, but willing to train.
Languages: Speak, Read, Write French and English.

Specific Skills
Provide telephone or e-mail support for customer products, to provide end users with hardware/software support for consumer products, to perform diagnostics of problems over telephone or email, to include troubleshooting, defining and explaining the problem, and "walking the customer through" the solution and to accurately document support cases. Translate end user documentation to French.

Essential Skills
Bilingualism (French and English) is a requirement for this position.

Computer and Technology Knowledge
The candidate must possess strong personal computer skills, and excellent problem solving skills. Experience in troubleshooting in a Windows environment essential.

Work Conditions and Physical Capabilities
Fast-paced environment, Attention to detail. A willingness to travel would be beneficial to this position.

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If you are not fluent in French please do not apply to this position.: *********************************************************

Thank you in advance to all who apply, only those selected for an interview will be contacted.