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Maplewood Computing Ltd. is one of the foremost providers of school administration software and services in Canada.
Maplewood Computing Ltd. offers a fast paced working
environment in the leading edge educational computer software industry. Since we develop,
market, sell, and service all our software products, we require a diversity of skills
within our staff.
Our friendly environment encourages self-motivation within
a team environment. A comprehensive benefit package is available to all full-time
employees.
Please note we will not respond to all
applicants, but we will retain
your resume on file for 6 months.
- Bilingual
Technical Support Specialist/ Customer Support (MW-SUP01)
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- Terms of Employment
- Permanent, Full Time, Monday to Friday, 7.5 hours shifts between
8:30am to 7pm.
Location: London, Ontario
Start Date: As soon as possible
Requirements
Education: Completion of college or university.
Experience: Experience an asset, but willing to train.
Languages: Speak, Read, Write French and English.
Specific Skills
- Provide telephone or e-mail support for customer products, to
provide end users with hardware/software support for consumer
products, to perform diagnostics of problems over telephone or email,
to include troubleshooting, defining and explaining the problem, and
"walking the customer through" the solution and to
accurately document support cases. Translate end user documentation to
French.
Essential Skills
- Bilingualism (French and English) is a requirement for this
position.
Computer and Technology Knowledge
- The candidate must possess strong personal computer skills, and
excellent problem solving skills. Experience in troubleshooting in a
Windows environment essential.
Work Conditions and Physical Capabilities
- Fast-paced environment, Attention to detail. A willingness to travel
would be beneficial to this position.
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If you are not fluent in French please do not apply to
this position.
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- Thank you in advance to all who apply, only those selected for an
interview will be contacted.
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